By Placing An Order With www.prakprint.com, You Agree To The Following Terms:
CRITICAL COLOR REPRODUCTION INFORMATION
When
utilizing Prak Print for your specific needs, a process called
"Gang-Run Printing" is used to provide our customers with affordable
four-color printing. "Gang-Run Printing" will bunch your job with other
orders allowing overall production costs and expenses to be shared with
our other customers.
Because of variances in paper, equipment,
inks, and other conditions between color proofing and production
pressroom operations, a "pleasing color" [as determined by generally
accepted trade technical methods] is to be expected. When such a
variation occurs, it will be considered “acceptable” performance. Prak
Print accepts no responsibility for color variations between submitted
files and the final printed piece. Under NO circumstances will a
reprint be honored for color variations that have occurred during the
printing process.
1. Quotations/Estimates
Prices
posted on this website are subject to change without notice. Written
estimates are good for 30 days. An estimate not accepted within 30 days
will expire. In this event, the customer will be notified of the new
price, if applicable, before the order is completed.
2. Payment Terms
ALL
orders must be prepaid due to the speed of our turnaround. Prak Print
reserves the right to withhold product from the client until the
invoice is paid in full.
3. Late Payments
All
payments that are not received within 30 days from when the order was
placed or by agreed upon date will be assed a 20% late payment charge.
Prak Print reserves the right to withhold product from the client until
the invoice including the assessed 20% late fee, is paid in full.
4. Orders
prakprint.com
reserves the right to upgrade the coating or quantity, at no additional
charge, for any product ordered (excluding mailer pieces or unless
otherwise stated in the details/special instructions). prakprint.com
also reserves the right to use its sole discretion in refusing to print
anything it deems improper or known to be illegal. prakprint.com is not
liable for any damages resulting from unwitting violation of copyright
laws or illegal use of trade names or slogans. The client guarantees
the legal title of all matter submitted to prakprint.com for printing
and/or publication.
5. Flyer Tagging
Prak
Print reserves the right to place a tag similar to "Printed by
prakprint.com" on the printed material unless customer states that they
would prefer it not to appear when initially placing order. Under no circumstances will Prak Print tag business cards or reseller
accounts.
6. Current Specials
In
order to receive the discounts associated with Prak Print's "Current
Specials", you must include the appropriate/relevant promotion code
when placing your order. If you do not include the appropriate/relevant
promotion code, you WILL NOT receive a discount and discounts will not
be applied after the order has been finalized. If participating in
current specials, you agree to be a member of our mailing list; if you
are not already and you also agree to authorize Prak Print to tag your
printed flyer (see section 4) unless otherwise agreed upon. Specials
are only available to eligible customers. Prakprint.com Reserves the
right to deem a customer ineligible of using specials. Specials can be
updated at any time.
7. Cancellations
Cancelled
orders require compensation for incurred costs and related obligations
at the time of cancellation. Due to the speed of our turnaround, you
may only cancel a job the same business day you place your order before
our evening cutoff time of 4pm EST. A minimum charge of $35 + 3% of
total job cost (includes shipping) is applied to jobs canceled. No
refunds will be issued for orders cancelled. We only issue store
credit.
8. General Refund Policy
Under no circumstances will Prak Print issue a refund.
9. Credit Card Forced Refund/Chargeback Policy
All
credit card issues and/or disputes on products or services purchased by
your credit card authorization from prakprint.com shall be dealt with
between the customer and prakprint.com. By agreeing to these terms and
conditions the customer agrees to never chargeback a purchase for any
reason.
10. Store Credit
Under
no circumstances will store credit be exchanged for cash. Store credit
may not be used for Design or Event Ticket Printing. Store credit may
not be combined with any current specials or other promotion.
11. Accuracy of Specifications
Quotations
are based on the accuracy of the specifications provided. prakprint.com
can re-quote a job at the time of submission if the art does not
conform to the information on which the original estimate was based.
Orders placed with prakprint.com are, to the client's knowledge,
correct and there are no conditions or agreements relating to the
orders which are not written or accompanying said order.
12. Liability
prakprint.com’s
liability shall be limited to the stated selling price to the customer
of any defective goods, and shall in no event include special,
consequential, incidental, indirect or similar damages, including,
without limitation, lost profits. prakprint.com warrants that every
product manufactured meets the industry standard for that such product
and is free of any material defect in workmanship. IT IS EXPRESSLY
AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR
PARTICULAR USE AND MERCHANTABILITY. prakprint.com makes no other
warranty and no actions or words of prakprint.com or its officers,
employees or agents shall constitute a warranty.
13. Indemnification
The
customer represents that it has the legal right to produce all printed
materials ordered from prakprint.com. In the event that a charge, claim
or demand, or arbitration, action or proceeding (collectively, a
"Claim") is made or commenced against prakprint.com based upon,
relating to or arising from the alleged wrongful acts of the customers,
or alleging that the printing performed or product produced by
prakprint.com ordered by the customer: (a.) infringes any copyright,
patent or other proprietary right of any person; or (b.) contains
matter that is libelous, slanderous, defamatory, scandalous or obscene,
the customer shall indemnify and hold prakprint.com harmless from and
against any loss, damages, cost and expense arising from or related to
the Claim including without limitation; (1.) defending prakprint.com
against any such Claim (2.) paying any judgment or award against the
customer; and (3.) reimbursing prakprint.com for any legal fees and
expenses it reasonably incurs in responding.
14. Electronic Manuscripts/Images
It
is the client's responsibility to maintain a copy of the original
computer files, artwork and transparencies. prakprint.com is not
responsible for accidental loss or damage to media supplied by the
client or for errors on supplied artwork furnished by the client. Until
prakprint.com can evaluate digital input, no claims or promises are
made about our ability to work with jobs submitted in digital format,
and no liability is assumed for problems that may arise. Any additional
translating, editing, or programming needed to utilize client-supplied
files will be charged at our current rates. prakprint.com does not
archive your work for longer than it takes to produce the final
product. Please save your work!
15. Alterations/Corrections
Client
alterations must be specified in writing and must include all
corrections or changes from the original specifications. Such work will
be charged at our current design rates of $70/hour.
16. Prepress Proofs
When
ordered by the customer, prakprint.com will submit color proofs for the
customer's review and approval for a fee of $100. A minimum shipping
charge of $25 is required to send a proof via express air shipping. To
request a proof you must order it through the website shopping cart
system when placing your print order. Proofs must be returned to
prakprint.com marked "O.K." or "Revised Proof Required" and signed by
the customer. Until the proof is returned, no additional work will be
performed. prakprint.com will not be responsible for undetected
production errors if:
Proofs are waived by the client;
The work is printed per the client's written OK;
Requests for changes are communicated verbally.
All requests for changes of any kind must be made in writing to avoid mistakes.
17. Color Proofing
Because
of differences in equipment, paper, inks, and other conditions between
color proofing and production pressroom operations, a "pleasing color"
variation between color proofs and the completed job [as determined by
generally accepted trade technical methods] is to be expected. When
such a variation occurs, it will be considered acceptable performance.
18. Overruns/Underruns
prakprint.com
will normally deliver the exact quantity of goods ordered plus a small
additional amount. There is no extra charge for the additional amount.
The generally accepted trade practice is plus or minus 5%.
19. Delivery/3rd Party Shipping/Pickup
Charges
for delivery of materials and supplies from the client or the client's
supplier to prakprint.com are not included in quotations unless
specified. prakprint.com is not responsible for delays and/or damage
incurred during shipping. Title for finished work passes to the
customer upon delivery to the carrier at shipping point; or upon
mailing of invoices for the finished work or its segments, whichever
comes first. If the "pickup" option is selected when the order is
originally placed you will have 15 calendar days to retrieve materials.
If more than 15 calendar days elapse, the order is considered abandoned
and Prak Print will discard materials, unless otherwise agreed upon in
writing.
20. Claims
Claims
for defects, damages, or shortages must be made by the client in
writing no later than 10 calendar days after delivery. If no such claim
is made, prakprint.com and the client will understand that the job has
been accepted. By accepting the job, the client acknowledges that
prakprint.com's performance has fully satisfied all terms, conditions
and specifications. Any disputes on products or services purchased by
your credit card authorization from prakprint.com shall be dealt with
between the customer and prakprint.com.
21. Right to Subcontract
prakprint.com shall have the right to assign any portion of the work required to another contractor.
22. Workmanship Guarantee
We
guarantee all orders to be within "gang run*" specs and to be free of
defects in workmanship. If any order does not match the generally
accepted trade standards, we will reprint the order or issue the
customer a credit at our discretion.
*Gang run important information:
All
printing is done at night (10PM-2AM) Monday-Friday, so turnaround is
based from when we begin printing not when you submitted your artwork.
When
placing an order we will print the corresponding size that is selected
unless otherwise stated in the details/special instructions. (if you
can not find your desired size, please pick the next size up i.e. if
you want a 4x4" flyer you would select "CD Insert (4.75 x 4.75)" and
note in the special instructions that you want a 4x4". )
When
placing a “gang run” order, your final piece MAY be 1/16th to 1/8th"
smaller than actual order size (excluding items smaller than 1/8 Page).
When placing a “gang run” order, your final piece MAY be cut slightly uneven, 0 to 10 degree shifts are considered acceptable.
When
reordering, colors MAY be slightly different than original order.
(unless a hard proof is purchased and color matching is purchased for
an additional fee).
If files are submitted and do not meet our bleed specifications, Prak Print reserves the right to add a border to the file(s).
If
files are submitted in RGB mode, you are authorizing Prak Print to
convert the file(s) to CMYK mode. (converting files from RGB to CMYK
may cause color shifting)
If we only receive one file for an
order, we will assume that file is to be used for printing on both
sides, unless otherwise stated.
23. Turnaround Estimate
If
a customer purchases "1st Priority Rush", their job will be placed on
the run "next in line" for print. Rush printing should NOT be construed
as a guarantee and does not apply to any additional production.
Additional production includes, but is not limited to: folding,
scoring, perforating, die-cutting and drilling. (please see section 19
(a). for more information on when printing occurs.
Printing
turnaround times listed from clicking the link below are only
estimates. At Prak Print's discretion, if an order is not ready to ship
within the timeframe listed for your product, Prak Print may issue a
store credit of 10% of the printing cost towards the customer's next
order, but the customer must request this credit. Resellers do not
qualify for store credit. Exceptions to the issuance of store credit
include, but are not limited to equipment failure/power outages, 3rd
party shipping errors and "acts of god".
These turnaround
times do not apply to folding, scoring, die cutting, or any other jobs
that require any production besides printing and basic cutting.
24. Privacy Statement
Any
information prakprint.com collects from order processing or from any
inquiries is not shared with any other company. Your information is
only used for contact, current special notification, billing, and
shipping purposes only.
25. Samples
prakprint.com reserves the right to use your product for samples or advertising purposes.
26. Billing
Your credit card bill will read "Prak Print".
27. Billing Penalties
There will be a $25 charge for all returned checks.
28. Inkjet Proofs
Inkjet
and laser prints are known to look substantially different than offset
printing. We offer quick turnaround and low prices by printing to a
"pleasing color" standard, using standard ink densities. There is no
guarantee that your finished piece will match your printed proof. This
is due to the varying results from different output devices including
inkjet printers, continuous tone proofing devices, and film-based
proofs.
29. Changes to our Terms & Conditions Policy
prakprint.com
may change, modify, add or remove portions of this policy at any time,
and any changes will become effective immediately upon being posted
unless we state otherwise.